What’s in your collection of Specialty Event Rentals?
We offer a TAYLOR'd Collection that features Western, Boho, French Farmhouse & Modern pieces. Check out our Inventory Page for a List of Categories!
Do you offer Custom Builds?
We love custom builds, but need at least a 4-6 month lead time (depending on the item) for research, design, testing, sourcing materials and creating. You, as our client, would pay 1/2 of the costs (labor & materials) for a custom build that will be added into our inventory after your event date. You will have the additional benefit of debuting the custom build at your event, prior to us marketing the piece as a new inventory addition.
Do you offer delivery, setup, and breakdown services?
Yes. But what we offer is more than just delivery (because honestly, when we think of the word ‘delivery’, we think about pizza.). In a nutshell, yes we will deliver your items and pick them up but the full nuts and bolts version is that we offer Installation & Retrieval Services. Click here to learn more about how our Installation & Retrieval Services work!
Our current minimum rental order is $1250 prior to delivery & fees being calculated.
Do you offer Installation & Retrieval Services outside of the DFW Metroplex?
Yes. Installation & Retrieval Services to destinations outside of a 120-mile radius are considered “out-of-the-area”. Send us an email and we’ll create a proposal for you!
What if I change my mind on items?
The rental items on your proposal may be edited up to 30 days prior to your event date. You may add additional rental items to your proposal (your final invoice due will be adjusted accordingly), however, if you decide to remove items from your proposal and it reduces the original contracted amount, you will still be responsible for the original (or remaining) contracted amount.
Do you charge any additional fees for rental services?
We charge a 10% non-refundable Picture Perfect fee to the total rental order. This covers normal wear & tear on our items, but does not cover gross negligence – such as damage caused by children with sharpies or pieces not protected from inclement weather. For items that are returned/retrieved damaged (or not returned at all), a damage fee will be charged, which is calculated at 5x the rental rate of the damaged or missing item. If you are inquiring about our services within 14 days of your event date, we do charge a rush fee of 10% on the rental order.
Oops, something broke, what now?
Accidents happen! Unless a bottle of wine is spilled on one of our upholstered pieces or a rug; or an entire tote of breakables is actually broken, the Picture Perfect fee usually covers any typical damage that may happen during the course of your event. However, any damage beyond the 10% protection fee or if there are items missing when we arrive to retrieve our rentals, the client will be charged 5 times the rental rate per item damaged and/or missing.
Do you participate/collaborate in Styled Shoots?
YES!
But due to the number of requests, issues with proper crediting on websites/social media posts and damaged items, we’ve implemented some Styled Shoot Policies:
ONE. We charge a 50% restocking fee + signed contract on the total rental rate.*
TWO. All items must be picked up & returned in proper transportation. If you are using any of our furniture pieces, we do require that our team deliver these pieces to your shoot location. Standard delivery fees will be added to your proposal.
THREE. Proper photo credit is required for any photo used showcasing any of our pieces on a blog/social media post. Credit via a link (on a blog/website) or a tag on social media.
FOUR. Sugar Creek Event Rentals shall be the only specialty rental vendor for your shoot. Please send us a list of your vendor team and we’ll let you know if there is a conflict!
*If you have a paid client order on our books within the next 90 days of your request, we will waive our fees.
To fulfill your Styled Shoot request, please send us an email with your Styled Shoot details and a list of items you are interested in. We’ll then send over a proposal invoice and contract.
How do I reserve items in your inventory?
To reserve, browse through our inventory and add the items you are interested in to your wishlist. Once you are finished adding the items that you wish to rent, fill out the form attached to your wish list and click submit. Once we receive your inquiry request and confirm availability, we will email a proposal for you to review. If items requested on your order are not available, we will contact you to discuss alternatives. Once you receive your Proposal, your items are reserved for 5 days. If you choose to move forward with your order, we accept a 50% non-refundable retainer and a signed contract agreement to confirm.
Do you offer warehouse pickups?
No. We no longer offer Will Call services.
Do you have a cancellation or date change policy?
In the event of a date change, cancellation, or a change in Venue, Company reserves the right to modify the availability and pricing of the Services or to terminate this Agreement due to unavailability. In the instance of a Postponement, some of the items selected under this Agreement may not be available, however, the Client may select replacement items of comparable price and style. The Non-Refundable Retainer is non-refundable as liquidated damages and compensation for the reservation of the original Event Date. Cancellations less than thirty (30) days before the Event Date will incur the full cost under this Agreement.
I don't see what I'm looking for in your inventory.
Real life: we accumulate pieces into our collection on a regular basis and while we have all of the intentions of getting it added, we sometimes shop faster than we can photograph. So if you don't see something, please reach out and ask us if we have it or something similar! If we don't have it, we'll let you know if we can source it. If we can source it, there will be a source fee added to your Invoice. And if we can't source it, we'll let you know who might have it in their inventory. The rule of thumb is this: we are happy to source it if it makes sense to add it to our inventory.
